FREQUENTLY ASKED GROUP TICKET QUESTIONS
What is a group?
A group is 10 more people (for most shows) that want to attend the same show.
Tickets must be purchased in one order.
The performance page will have the official group minimum listed.
Group tickets may not be available for all shows.
Where can I find pricing?
You can find pricing at the bottom of the page of the performance page.
Select “Group 10+ Tickets On Sale Now.”
Once on the request form select, “Download Group Sales Price Sheet.”
Seats may be side by side but not the same price.
All price points may not be available at the time of sale.
Am I guranteed the seats that I requested on the reservation form and where are they located?
Seats are not guaranteed by filling out the reservation.
You will be contacted with seating locations. Typically, Mon- Fri.
Requests are processed in order that they are received.
Locations may be different from your request.
Based on availability, better seating and/or pricing may be suggested.
Once an order is created, the seats in the order are guaranteed.
When can I purchase group tickets?
Anytime.
Before tickets go on sale to the public:
- Request tickets here.
- Call 412-471-6930.
- Email groupsales@trustarts.org.
After the public on sale, groups may also be available online:
- Select show · Click “Get Tickets” · Select a date · Click the “Groups 10+ tickets on sale here “option underneath the date. Group rates will be applied.
- Or visit TrustArts.org/groupsales · Select your show. Group rates should already be applied.
Select Your Own Seat is the best option for seating groups.
Do we need to sit together?
No, you do need to attend the same performance.
Seats may be side by side but may not be in the same price point.
All price points may not be available at the time of sale.
May I hold seating without payment or add seats to my order once final payment is made?
Yes, time permitting.
We recommend holding more tickets than you need.
It is easier to subtract than to add to a group order.
There is no obligation until a payment is made.
Group minimums must be met to purchase group tickets.
If seats are available, we can add them to the order.
Pricing may change for seats added after the initial order is paid.
When do I have to pay?
Payment schedules will be created at the time of order.
Payment schedules vary per show as per management.
The earlier you book, the more time to pay.
Non-refundable deposits may be due to hold tickets for longer than 30 days.
Orders placed within 30 days of the performance may have to be paid for immediately.
How do I pay?
We accept AMEX, DISCOVER, MC, and VISA.
Checks made/mailed to: Pittsburgh Cultural Trust attn: PCT Group Sales 803 Liberty Ave Pittsburgh PA 15222.
Make Online payments here, with your email and order number.
PLEASE NOTE:
One person accepts the responsibility to pay for the entire order.
Individual payments from group members not accepted.
Checks must be received 21 days prior to performance.
Purchase Orders not accepted. To change your order, please contact us at 412-471-6930 or groupsales@trustarts.org before making final payment.
All sales are final.
What is the child policy?
All patrons must have a ticket.
Child policies vary per show. Listed on the performance page of that show.
All children must be seated next to an adult.
Unless an event is designated for younger audiences, children under the age of 3 will not be admitted.
Children under the age of 7 will not be admitted to the O'Reilly Theater.
Children under the age of 12 will not be admitted to Liberty Magic.
It is the group leader’s responsibility to relay the child policy for each group member.
Refunds may not be given if policy is not followed.
Some shows offer special prices for students, scouts, and children.
What if a member of my group loses their tickets?
Please keep track of your seating. Tickets may be reprinted only with the exact seat locations.
Group leader must request reprint.
Reprint fee applies.
Are mobile tickets available for groups?
Yes, with a valid cell phone in the account.
Beginning 6 hours prior to show time, mobile tickets are sent.
Once received, the group leader may text tickets to the group members.
What are the security policies and procedures?
In advance of show time, the group leader is responsible for informing the group of current safety and security procedures.
Refunds may not be given if not followed.
Please visit TrustArts.org/Welcome for more information.
Is the theater ADA accessible?
Accessibility information varies from venue to venue.
Some arrangements for ADA needs may need to be made in advance of the performance. For more information, please visit our Accessibility page.
Where can we eat?
Please visit our Dining Guide for a listing of restaurants.
Contact restaurants directly for more information.
Where can I park?
Parking may be purchased in advance for Theater Square Parking Garage.
Please visit parkpgh.org for other parking lots in the District.
For motorcoaches or school buses, please click here for parking information.
Where can I find group information on other District organization?
Visit the Pittsburgh Cultural District Group Sales page for more info.
What resources/packages/events do you offer to enhance our group experience?
The Art Excursion page includes study/curriculum guides and performance add on programs such as workshops and chat backs.
The Scout programs page lists upcoming show specific Scout events.
Creative Conversations are offered with several PNC Broadway In Pittsburgh productions per season.
PNC Broadway in Pittsburgh series offers a Talk Back for a select performance of each run. Please check the calendar or ask Group Sales for details.
For more general information on the Trust and our venues please visit the Ticketing FAQ page.